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afya
MasteringAdverseOutcomes
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<<forEachTiddler where 'tiddler.tags.contains(context.inTiddler.title)' sortBy tiddler.title ascending write '"*[["+tiddler.title+"]]\n"'>> <<tiddler AutoRefresh with: force>> ''ASSIST'' ''Acknowledge'' problem and its impact ''Sorry'' Express regret for pts experience ''Story'' Listen to pt full story and their emotion and summarise it ''Inquire'' ask what other info pt wants and give or promise to find out ask if other info can be given that you think is important ''Solution'' seek pts ideas on way forwards and request permission to suggest some of your own negotiate plan ''Travel'' don't abandon - offer ongoing or extra care to avoid problem ''From MPS via Julie'' Listen don't talk Say Sorry that x has happened lots but not sorry that I did x (unless you are and then something specific)
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NonClinical